A product or service question

Email support@capitalpay.co.uk with your business name, the service involved and a short description. If you have a reference, include it. For an initial product discussion, use findus@capitalpay.co.uk.

A payment question

Use the provider and contact details in your payment or service documentation. Include the transaction reference and date when describing the issue. The company named in that documentation is the starting point for understanding the route and applicable terms.

Feedback or a complaint

Tell us what happened, when it happened and the outcome you are seeking. You can send that information through the contact form. The UK team is available Monday–Friday, 9am–5pm, London time.

Keep sensitive details secure

Please leave passwords, verification codes, full card numbers and bank credentials out of an email or website message.